FAQ
Find your answers here
What is OrganicNaturalMe?
OrganicNaturalMe is a shop dedicated to pure, organic ingredients and products. We curate items made from clean, natural ingredients with a focus on transparency, quality, and sustainability.
What does “organic” mean for your products?
All products are made with ingredients that are certified organic or derived from organic farming practices. We avoid synthetic additives, pesticides, and artificial fillers wherever possible.
Where do your products come from?
We source from trusted farmers and producers who share our commitment to purity and sustainability. Details about each product’s origin are listed on its product page when available.
ordering: How do I place an order?
Browse our catalog, add items to your cart, and proceed to checkout. You can pay securely with major credit cards, PayPal, or other supported methods.
Can I modify or cancel an order after placing it?
Orders can be modified or canceled within a short window after submission. Please contact our support team as soon as possible with your order number.
How long does shipping take?
Delivery times vary by location and shipping method. Typical estimates: Within 2 business days for domestic orders. 2 to 3 business days for regional shipments. International orders: 7 to 21 business days, depending on destination and customs. You’ll see the estimated delivery date at checkout before you confirm your order. We provide tracking once the package is dispatched.
Do you offer expedited shipping?
Yes. Expedited options are available at checkout for faster delivery. Availability depends on your location.
How can I track my order?
After your order ships, you’ll receive a confirmation email with a tracking number and tracking link.
What if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery with your order number and photos of the issue. We’ll arrange a replacement or refund as appropriate.
What payment methods do you accept?
We accept major credit cards, PayPal, and other supported methods at checkout.
Are your products truly pure organic?
Yes. We curate products made with pure organic ingredients and avoid unnecessary additives. Always check the product page for specific certifications and ingredient lists.
Do you offer certifications or lab testing details?
Many products include organic certifications or third-party testing information. If you need documentation for a specific item, reach out and we’ll provide what’s available.
How can I contact OrganicNaturalMe?
You can reach us at janetafolake777@gmail.com, or via the live chat on our site,We respond to inquiries within 1–2 business days.
Couldnt find your answer?
Can’t find my question in this FAQ. How can I get help? If you can’t find an answer here, please contact us directly. You can reach us at janetafolake777@gmail.com or via live chat on our site. Our team typically replies within 1–2 business days. For urgent issues, please mark your message as urgent or call during business hours.